We offer a 100% satisfaction guarantee.
If you receive a wrong or damaged item, we will send another same package to you. If you want to use it for a refund, you need to follow the rules below.
1) If you do not respond within the specified period, or if you receive an incorrect or damaged product, you must notify us by email within 48-72 hours. In this case, the request will not be accepted.
2) Email your order number and photos and videos of the wrong / damaged product you received.
3) If you receive an email within the specified period after it takes 24-48 hours to confirm the accuracy and reliability of the information you provided, we will refund your money within 4 business days.
4) Email us at firstname.lastname@example.org or Support@buyfirstmeds.com
During this process, please allow 30 days after the item you ordered has shipped. If you have not received your order within 30 days, please contact us, submit a support request in the return section, or email us even if you do not see a return or delay notice for your order. We. Update within 12 hours. We are always ready to provide you with any support you need.
Reshipment of Lost orders
Lost orders will be re-shipped or refunded within a normal day. If you are late in receiving your order, it is important to inform Customer support Service within 4 weeks of the shipment date. Lost orders will be refunded or re-shipped as soon as reported. Reports made within 4 weeks will not be accepted or returned.
The following terms apply to the exchange of orders placed by Buyfirstmeds:
1) If delivery of goods takes more than 15 to 17 working days.
2) The specified shipment date is correct
If the buyer places an order at the wrong address, an exchange fee will be charged for the order.
Return & Refund Policy
If the order received is damaged in any way or not received at all, a refund will be issued or the item will be reshipped. This usually depends on the buyer’s phone call and may be returned or resubmitted at the buyer’s option.
The buyer must wait at least 30 days from the date of the order before applying for a return. If you have any questions about your order or the product in general, Buyfirstmeds will provide mail support for each of you.
The return policy applies to all if the returned item can be resold. The only requirement is to keep the product sealed, unused and unopened and not to exceed the expiration date.